We're sorry to see you go, but we understand needs change. If you need to cancel your BurjHost hosting service, please follow the proper procedure to ensure a smooth process.
Important: Do NOT simply stop paying or ignore invoices. This can result in data loss and collection actions.
Step-by-Step Cancellation Process:
-
Log in to your BurjHost Client Area.
-
Go to "Services" > "My Services."
-
Click on the hosting service you wish to cancel.
-
Navigate to the "Cancellation Request" tab.
-
Choose your cancellation type:
-
Immediate Cancellation: Your service will be terminated right away.
-
Note: Check our refund policy. Some plans offer a money-back guarantee.
-
-
End of Billing Cycle: Your service will remain active until your current paid period ends and then cancel automatically. This is the recommended option to avoid immediate data loss.
-
-
Provide Feedback (Optional): Let us know why you're leaving. Your feedback helps us improve.
-
Enter Your Password: To confirm your identity.
-
Click "Request Cancellation."
What Happens Next?
-
You will receive a confirmation email that your cancellation request has been received.
-
For "End of Billing Cycle" cancellations, you will not be billed again.
-
Backup Your Data: Before cancellation, ensure you have downloaded all your website files, databases, and emails. After cancellation, your data will be permanently deleted.
