When you host your website with BurjHost, we promise that your site will be available and accessible to visitors. This promise is backed by our Uptime Guarantee.
What is Uptime?
Uptime is the percentage of time your website is online and accessible. If your site is down for any period, that's called downtime.
BurjHost's Commitment:
We guarantee 99.9% network and power uptime. This means we aim for less than 8.76 hours of downtime per year total.
What Does 99.9% Uptime Mean in Real Numbers?
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99.9% uptime = approximately 8.76 hours of downtime per year.
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99.99% uptime = approximately 52 minutes of downtime per year.
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99.999% uptime = approximately 5 minutes of downtime per year.
What is Covered?
The guarantee applies to:
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Server hardware failures.
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Network connectivity issues.
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Data center power outages.
What is NOT Covered?
Downtime caused by:
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Scheduled maintenance (we always notify you in advance).
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DDoS attacks or hacking attempts.
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Your own code or script errors.
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Third-party services (like Cloudflare).
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Expired domain names or SSL certificates.
If We Fail:
If we fail to meet the 99.9% uptime guarantee in a given month, you may be eligible for credit on your account (details vary by plan). Contact our billing department to request credit.
