Protecting your data is our priority. BurjHost performs automatic daily backups on all hosting plans to ensure your website can be restored in case of emergency.
Backup Policy Overview:
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Frequency: Backups are created every 24 hours.
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Retention: We typically retain backups for the last 7 to 30 days (depending on your specific plan). Check your plan details for exact retention periods.
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What is Backed Up: Your entire account, including website files, databases, and email data.
How to Restore from Backup:
You have two options:
Option 1: Self-Service Restore via cPanel
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Log in to cPanel.
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Go to "Backup" or "Backup Wizard."
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Look for the "Restore" section. You may be able to select a backup date (if available).
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Follow the prompts to restore files or databases.
Option 2: Request Restore via Support
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Open a support ticket (see Article 105).
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Specify that you need a restore from a daily backup.
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Provide the date you want to restore from (if known) and what needs restoring (files, database, or full account).
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Our team will handle the restore for you.
Important User Responsibility:
While we provide daily backups, they are primarily for disaster recovery. Always keep your own off-site backups (download copies to your computer or cloud storage) for maximum safety.
