You are trying to check your email, but you keep getting a "Login Failed" or "Authentication Failed" error. Here is a systematic way to fix it.
1. Check Your Password (Most Common)
-
Try Webmail: Go to
yourdomain.com/webmailand try logging in there. If it works in Webmail but not in your email client (Outlook/Phone), the client has the wrong saved password. Update it. -
If Webmail fails: You definitely have the wrong password.
-
Reset It: Log in to your cPanel > "Email Accounts."
-
Find the email account and click "Manage" or the "Change Password" option. Set a new strong password and save it.
-
2. Check Your Username Format
-
Most BurjHost systems require the full email address as the username (e.g.,
info@yourdomain.com), not just the prefix ("info"). Ensure your email client is using the full address.
3. Check IMAP/POP Settings
-
If your password is correct but you still can't log in via your phone/computer, verify that your Incoming and Outgoing server names are correct (
mail.yourdomain.com). -
Check that you are using the correct ports (e.g., IMAP on 993 with SSL). A wrong port will cause a timeout or failure.
4. Account Suspension?
-
If your hosting account is suspended (due to non-payment), email access will be disabled. Check your BurjHost client area to ensure your service is active.
